Your Privacy Is Our Commitment
At 152bet, your personal information is stored with the highest level of security. This policy explains in detail how we collect, use, and protect your data.
1. Introduction and Applicability
152bet ("we", "our", or "platform") is an online casino and sports betting service provider. We believe that protecting users' personal information is a fundamental right. This Privacy Policy ("Policy") describes what information we collect when you use the 152bet website, how it is used, who it may be shared with, and how you can maintain control over that information.
This policy applies to the 152bet website, mobile version, and all related services. By using the site, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us.
This policy applies only to individuals aged 21 or older, as our services are intended for adults only.
2. What Information We Collect
We collect the following types of information to improve your service experience and to operate our legitimate business activities:
- Registration Information: Your full name, date of birth, email address, mobile number, and password.
- Identity Verification Information: National ID card, passport, or other government-issued identification details that may be required as part of the KYC process.
- Financial Information: Transaction details via bKash, Nagad, Rocket, or bank transfer (full financial credentials are not stored on our servers).
- Technical Information: IP address, browser type, operating system, device identifiers, and access time.
- Usage Information: Your gaming history, betting patterns, site navigation, and session duration.
- Communication Information: Details of your conversations with our support team.
3. How We Collect Information
We collect information in the following ways:
- Directly from you: Through registration forms, deposit/withdrawal processes, support requests, or participation in promotions.
- Automatically: Through cookies, web beacons, pixel tags, and similar tracking technologies.
- From third parties: Through payment processors, identity verification services, or fraud prevention agencies.
- From public sources: From public records or databases where required for legal compliance.
4. Purpose of Using Information
We use the collected information for the following legitimate purposes:
- Creating, managing, and verifying your account and confirming your identity.
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer).
- Managing bonuses, promotions, and loyalty rewards.
- Detecting and preventing fraudulent activity and maintaining platform security.
- Fulfilling legal and regulatory obligations, including anti-money laundering (AML) requirements.
- Improving the quality of our services and personalizing the user experience.
- Sending relevant promotional information and updates (with your consent).
- Providing customer support and resolving disputes.
- Managing responsible gaming interventions.
5. Cookies and Tracking Technologies
Cookies are small text files stored on your device. 152bet uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions, ensuring security, and keeping basic platform functionality active.
- Functional Cookies: Remembering your preferences, such as language settings and display preferences.
- Analytics Cookies: Collecting anonymous statistics to understand site traffic and user behavior.
- Security Cookies: Detecting fraud and unauthorized access.
You can disable most cookies by changing your browser settings. However, please note that disabling essential cookies may affect the proper functioning of the platform.
6. Information Sharing and Disclosure
We do not sell, rent, or commercially distribute your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service Providers: Payment processors (bKash, Nagad, Rocket), technology service providers, and game content suppliers such as Pragmatic Play, JILI, PG Soft, Spribe, Ezugi, and others — who receive only the information necessary for their specific work.
- Legal Obligations: As part of court orders, lawful requests from government authorities, or legal proceedings.
- Fraud Prevention: To relevant agencies for the prevention of money laundering, fraud, or other illegal activity.
- Business Transfers: In the event of a business merger or acquisition, always under the same privacy protections.
- With Your Consent: If you have given explicit consent.
All third parties we work with are bound by strict data protection agreements.
7. Data Security and Retention
To ensure the protection of your information, 152bet takes technical and organizational measures that meet the highest industry standards. Our security measures include:
- SSL/TLS Encryption: All data transmission on our website is secured with SSL (Secure Socket Layer) encryption.
- Data Encryption: Sensitive information collected is stored in an encrypted state.
- Access Controls: Only authorized personnel have access to personal information on a need-to-know basis.
- Regular Security Audits: Our systems undergo regular security assessments.
- Firewalls and Intrusion Detection: Advanced technology is used to prevent unauthorized access.
Your information is not retained beyond the required period. In general, some information may be retained for a specified period after account closure to meet legal obligations.
8. International Data Transfers
In some cases, your information may be transferred internationally as required to provide our services. For any such transfer, we ensure that:
- The receiving party provides the same standard of privacy protection.
- Appropriate legal agreements and contracts are in place.
- Legal requirements relating to data transfer have been met.
9. Your Rights
You have the following rights regarding your personal information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request correction of any inaccurate information in your account.
- Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations apply.
- Right to Restrict Processing: In certain circumstances you may request that the processing of your information be limited.
- Right to Portability: You have the right to receive the information we hold about you in a structured or machine-readable format.
- Right to Object: You may object to direct marketing communications.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
To exercise these rights, contact our support team via live chat or email.
10. Privacy of Minors
152bet services are strictly for individuals aged 21 or older. We do not knowingly collect any personal information from minors.
Age verification is mandatory at registration. If we become aware that information from a minor has been collected, we will immediately close the relevant account and arrange for the information to be deleted.
If you suspect that a minor is using our services, please contact us immediately.
11. Promotional Communications
You may give consent to receive promotional messages from us at the time of registration or afterwards. These messages may include:
- Information about new bonuses and offers.
- Introduction of new games and features.
- Updates on special events and tournaments, such as special offers during BPL and IPL seasons.
- Personalized promotions.
You may opt out of marketing communications at any time through your account settings or by contacting us.
12. Policy Changes and Updates
This privacy policy may be updated from time to time due to business changes, new legal requirements, or service improvements. For significant changes, we will:
- Post a prominent notice on our website.
- Notify you of the changes to your registered email.
- Clearly state the effective date of the new policy.
Continued use of our services after any changes will be considered as your agreement to the updated policy. We recommend visiting this page regularly.
13. Third-Party Links and Services
The 152bet platform may integrate third-party game content or payment systems. These third parties have their own privacy policies, and use of their services is governed by their own policies.
Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies that apply to information processed through their platforms. We are not responsible for that information.
Privacy Contact
If you have any questions about this privacy policy, wish to make a request regarding your information, or have any concerns, please contact us:
Get immediate assistance through our 24/7 live chat support.
Email: [email protected]
We generally aim to respond to your request within business days. For urgent matters, please contact us via live chat.